World class service

STRATEGIC IT PARTNER IN UK

Imagine having your own IT department or extended partner – that is exactly how we work! No more call centre culture! You speak and work directly with our experts who take full responsibility and accountability – with our rapid response service, we are just a phone call away to assist you straight away!

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Ultimate service through advances in technology

In today’s fast-paced and highly competitive business environment, companies depend on their IT systems to function in almost every way.

When it comes to IT support and managed services, your business needs fast, reliable, professional support available, 24/7 to keep your critical business systems secure whilst working at their optimum level. A dedicated team working just for you – our goal is to give you the ultimate service through advances in technology.

White Glove Service

First call resolution

Avg resolution (mins)

Email response within (mins)

Understanding Your Needs

We begin by listening. Understanding your business needs is our top priority. By getting to know your operations, challenges and goals, we tailor our IT solutions to align perfectly with your business objectives. This personalised approach ensures that our services are not just effective but also relevant to your unique business requirements.

Proactive Solutions

Our approach is proactive, not just reactive. We don’t wait for issues to arise; we anticipate and address them before they impact your business. Our advanced monitoring systems and strategic planning mean we can identify potential problems and implement solutions swiftly. Keeping your operations smooth and uninterrupted 24/7.

Empowering Your Business

Technology should empower not hinder your business. Our team is dedicated to equipping you with the tools and support needed to enhance productivity and efficiency. From streamlining processes to implementing cutting-edge technology, we focus on solutions that drive growth and give you a competitive edge. We succeed when you succeed.

Flexible Support

We understand that every business is unique, with its own set of challenges and requirements. That’s why our support is flexible and adaptable. Whether it’s on-site assistance, remote support, or consultancy, we’re here to provide the support you need when you need it. Our team is available 24/7 and ready to assist you straight away.

Commitment To Excellence

Our commitment to excellence is unwavering. We strive to deliver the highest quality of service and ensure complete satisfaction. With our team of certified professionals and senior management, you can rest assured that your IT is in capable hands, allowing you to focus on what you do best – running your business.

Why Work With Us

Quick and Responsive

We act fast to resolve your IT issues, minimising downtime and keeping your business running smoothly.

Experienced Certified Team

Our skilled professionals hold industry-leading certifications, ensuring expert solutions tailored to your needs.

Strategic IT Partner

We go beyond support, providing long-term IT strategies that align with your business goals.

Committed

Your success is our priority – we’re dedicated to delivering reliable, high-quality IT services every time.

Speak To Our Experts Today!

Discuss with a subject matter expert on how we can help with your technology pains...

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What Our Clients Say

Client satisfaction is at the forefront of our service, It helps us strive for better!

      EXCELLENT  
   Based on 34 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Aaron S 
 12 June 2024
 
 
 Trustindex verifies that the original source of the review is Google. Astec IT has been a game-changer for CIGMA Accounting. If you're looking to eliminate day-to-day IT issues and build a robust IT infrastructure, Astec IT is the partner you need. Addy and his team are simply outstanding at what they do. Their expertise and dedication have ensured our IT systems run seamlessly, allowing us to focus on our core business without any tech headaches. Their proactive approach and exceptional support have truly set them apart. Highly recommended!
  
 
      Posted on Google  
   
   Jastin Patel 
 15 March 2023
 
 
 Trustindex verifies that the original source of the review is Google. Excellent service, highly recommend!
  
 
      Posted on Google  
   
   Mayank Patel 
 14 March 2023
 
 
 Trustindex verifies that the original source of the review is Google. Excellent service and trusted service Highly recommended
  
 
      Posted on Google  
   
   Nikhil Patel 
 10 March 2023
 
 
 Trustindex verifies that the original source of the review is Google. Fantastic IT services provided by Astec. As well as providing great support, they are very proactive in helping the business become more efficient
  
 
      Posted on Google  
   
   Nikesh Godhania 
 9 March 2023
 
 
 Trustindex verifies that the original source of the review is Google. Excellent service and very knowledgable! Definitely recommend the team for anything IT!
  
 
      Posted on Google  
   
   Ana 
 9 March 2023
 
 
 Trustindex verifies that the original source of the review is Google. Keertan is always available and kind whenever I've got an IT challenge. I don't know what I'd do without his fantastic support. Thanks to Astec and Keertan!
  
 
      Posted on Google  
   
   Ann Masson 
 9 March 2023
 
 
 Trustindex verifies that the original source of the review is Google. Astec provide our business with a fantastic IT service.  They are a brilliant partner, who not only provide excellent ongoing support services but also make proactive suggestions on improvements to our IT infrastructure as our business grows.
  
 
      Posted on Google  
   
   Soma S 
 8 March 2023
 
 
 Trustindex verifies that the original source of the review is Google. The team were really helpful and went above and beyond to meet our requirements
  
 
      Posted on Google  
   
   Jonathan Staunton 
 8 March 2023
 
 
 Trustindex verifies that the original source of the review is Google. Astec are the best external IT support team I have worked with, we have been with them for 4 years now, they have consistently been very professional, responsive, knowledgable and flexible we really appreciate the work they do for us.

Other Services We Provide

Connect with our team for further information and see how we can add value to your business.

24/7 IT Support

Experiencing frequent IT downtime? Our 24/7 IT support for businesses ensures your systems are always online, minimizing disruption and keeping your team productive. Learn more about how we help SMEs across the UK.

Cyber Security

With cyberattacks on the rise, our ransomware removal for companies London ensures your data is protected and recoverable. Keep your business safe with proactive security monitoring.

Cloud Technology

Protect your operations with cloud computing security for businesses — ensuring scalability without compromising on data protection. From secure storage to backup, our cloud solutions keep UK businesses resilient.

Business Continuity

Ensure your operations run smoothly—partner with our business continuity consultants London for resilient IT planning and seamless recovery.

1. What types of IT issues do you handle?

We support everything from everyday IT troubleshooting to network management, cloud solutions, software support, and cybersecurity.

2. Can you support my IT after normal working hours?

We define office hours as 8.30am-5.30pm Monday to Friday. We have out of office hours maintenance support and remote support, provided by dedicated IT support staff, as well as senior management if there are more complex requirements. We also manage 3rd party vendor management. We can take on the role of communicating with any 3rd party vendors, so that you don’t have to.

3. How quickly can you start supporting our software?

We can usually begin right away, following an initial consultation and setup.

4. How quickly can you respond?

You can expect a swift and effective response from our team. We prioritise minimising downtime and resolving issues promptly to ensure your business operations continue smoothly.

5. Do I need a contract for on-demand IT support?

We offer a flexible 3-month rolling contract for the first year, so you are not tied into anything long term. This will allow both sides to ensure we are a right fit for each other, without being committed to long term contracts.

6. Do you provide cybersecurity protection along with IT support?

Yes. Our services include risk assessments, intrusion detection, antivirus and anti-malware solutions, firewall management, and employee training.

7. Can you work with my in-house software development team?

Absolutely. We collaborate seamlessly with in-house teams to strengthen and support your IT.

8. How can I get started with your IT Support services?

Contact us to discuss your specific needs, and we can start with our free 14-day trial to demonstrate our capabilities and how we can tailor our services to your business.

Our Latest News

Learn More

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A practical guide for London and UK SMEs in any sector: what shadow AI is, what it actually risks, how to find out which tools your team already uses, and the one-page AI policy that fixes most of it.Someone in your business used an AI tool this week that you don’t...

Signs It’s Time to Switch Your IT Support Partner

A practical guide for London and UK SMEs: seven warning signs, the ten questions to ask before you commit, and how to change IT support without the disruption you fear.You already have an IT support partner. So did almost every business we now look after. The question...

Get a Free Consultation

Every business is different, which is why our first step is always to understand your goals and challenges.

Book a free consultation with our expert team and discover how Astec IT can create a tailored support package that keeps your business secure, efficient, and ready for the future.

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020 3802 6525
020 4604 3097

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