through the use of technology, our priority is to make your business more efficient whilst increasing productivity and reducing your overall IT Spend
Working to ISO aligned processes and industry best practices, we utilise the best leading-edge tools and solutions to deliver world-class IT support for SMEs and internal IT teams. Our White Glove Service model ensures you are receiving high quality rapid response service from our team who are ready to assist you instantly.
ServiceDesk
Our team is responsible for analysing, troublshooting and evaluating technology issues 24/7 round the clock, either remotely, onsite at your offices or even at your home. Behind the scenes the experts manage and maintain your whole IT environment to ensure you are secure and uptodate.
FREE IT audit
We can help by conducting a FREE assessment of your IT environment. Our team will meet with you to gain an understanding of your business and deeply review the IT systems in place to measure against Industry best practices and compliance.
Few days after the audit, you will receive a report back with our findings, which will outline your current costs and systems in place. This willl help identify room for future improvements and help us implement a robust IT strategy in line with the business needs.
Every company has differing requirements and our qualified engineers will be there to support you throughout this process..
24/7 IT Support FAQ
Can you provide support remotely?
Yes we can. We can access your IT hardware and software and troubleshoot to get to the bottom of an IT issue. You are able to get on with work in a more timely manner, and the resolution of problems is efficiently done. We can support anyone with an internet connection, and activate remote access tools. We can also resolve issues via video calling. We do also conduct site visits if need be. In short we will do all that is required to ensure that we can resolve your support needs.
What out of office hours support can you provide?
We define office hours as 8.30am-5.30pm Monday to Friday. We have out of office hours maintenance support and remote support, provided by dedicated IT support staff, as well as senior management if there are more complex requirements. We also manage 3rd party vendor management. We can take on the role of communicating with any 3rd party vendors, so that you don't have to.
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Astec ITAstec IT - Ultimate service through advances in technology02038026525[email protected]
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